One of the Best Family Resorts Near Lonavala & Karjat for We
About us
The Grand Leela Resort is a family friendly pure veg resort near Lonavala and Karjat, located in Khopoli. Enjoy a budget friendly nature retreat with mountain views, swimming pool, indoor outdoor activities, and safe comfortable stays for couples, families, and group outings near Mumbai
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The Grand Leela Resort
THE GRAND LEELA | RESORT, near Gagangiri math, beside tej farms & lawn, Siddhartha Nagar, Khopoli, Maharashtra 410203, India
Terms & Conditions
1. Booking & Payment Policy
- All reservations are subject to availability and confirmation.
- Full or partial payment may be required at the time of booking, depending on the package selected.
- All bookings are non-refundable unless otherwise explicitly stated in writing.
- In case of date modification requests, approval is subject to availability and management discretion.
2. Cancellation & Refund Policy
- All confirmed bookings are strictly non-refundable.
- No refunds will be provided for cancellations, no-shows, early departures, or unused services.
- Management reserves the right to offer date rescheduling only under exceptional circumstances.
3. Check-In & Check-Out
- Standard Check-In Time: 12:00 PM
- Standard Check-Out Time: 10:00 AM
- Early check-in or late check-out is subject to availability and may incur additional charges.
- Valid government-issued photo identification is mandatory for all guests at check-in.
4. Pure Vegetarian Property Policy
- This is a strictly pure vegetarian property.
- Consumption, cooking, or possession of non-vegetarian food, eggs, seafood, or meat products anywhere on the premises is strictly prohibited.
- Guests found violating this policy may face immediate cancellation of stay without refund.
- Outside food may be subject to management approval.
5. Guest Responsibilities
- Guests are expected to maintain decorum and respect property rules during their stay.
- Any illegal activities, misconduct, or nuisance caused to other guests/staff may result in immediate termination of stay without refund.
- Outside visitors may be restricted without prior approval from management.
6. Property Damage
- Guests will be held financially responsible for any damage caused to rooms, furniture, fixtures, or resort property during their stay.
- Charges for repairs, replacements, or excessive cleaning will be billed directly to the guest.
7. Safety & Personal Belongings
- Management is not responsible for loss, theft, or damage to personal belongings, valuables, or vehicles.
- Guests are advised to secure their valuables appropriately.
8. Force Majeure
- The resort shall not be liable for failure to provide services due to events beyond reasonable control, including natural disasters, government restrictions, strikes, pandemics, or emergencies.
9. Website & Pricing Disclaimer
- Prices, offers, and availability displayed on the website are subject to change without prior notice.
- Management reserves the right to refuse or cancel bookings in case of pricing errors, fraudulent activity, or policy violations.
10. Governing Law
- These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
- Any disputes arising shall be subject to the exclusive jurisdiction of the courts in [Your City/State].
11. Management Rights
- Resort management reserves the right to modify policies, rules, and pricing at any time without prior notice.
- Final decision in all matters rests solely with resort management.
By proceeding with a reservation, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions.
Privacy Policy
Privacy Policy
The Grand Leela Resort, Maharashtra
Near Gagangiri Math, Siddhartha Nagar, Khopoli, Maharashtra 410203, India
At The Grand Leela Resort, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, make reservations, or stay at our resort.
1. Information We Collect
We may collect the following personal information:
- Full Name
- Phone Number
- Email Address
- Residential Address
- Government-issued Identification Details (Aadhaar, Passport, Driving License, etc.)
- Payment Information
- Booking Details
- Guest Preferences or Special Requests
2. Purpose of Information Collection
Your information is collected for:
- Reservation processing and confirmation
- Secure payment transactions
- Guest verification during check-in
- Customer service and communication
- Marketing offers and promotional updates
- Legal, regulatory, and security compliance
3. Payment Security
- All online payments are processed through secure and trusted third-party payment gateways.
- The Grand Leela Resort does not store sensitive debit/credit card details on its own servers.
4. Sharing of Personal Information
We do not sell, rent, or trade guest information. Information may only be shared:
- With authorized payment providers
- With legal or government authorities when required by Indian law
- With trusted operational service providers where necessary
5. Government Compliance
- All guests are required to provide valid government-issued photo identification at check-in as per applicable Indian regulations.
- Guest records may be retained for security, taxation, and compliance purposes.
6. Cookies & Website Analytics
- Our website may use cookies, analytics tools, and tracking technologies to improve browsing experience, website performance, and service quality.
- Users can disable cookies via browser settings if preferred.
7. Data Protection
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
8. Pure Vegetarian Property Policy
As a strictly pure vegetarian resort:
- Guest preferences related to food may be collected to maintain compliance with property policies.
- Non-vegetarian food-related requests may be restricted.
9. Data Retention
We may retain your information for:
- Reservation history
- Legal and tax obligations
- Security monitoring
- Internal business operations
- Dispute resolution
10. Third-Party Links
Our website may contain links to third-party websites or booking platforms. We are not responsible for their privacy practices or content.
11. Your Rights
Guests may request:
- Access to their personal information
- Corrections to inaccurate information
- Deletion of data where legally permissible
12. Policy Updates
The Grand Leela Resort reserves the right to modify this Privacy Policy at any time without prior notice. Updated policies will be published on our website.
13. Governing Law
This Privacy Policy shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts of Maharashtra, India.
14. Contact Information
For privacy-related inquiries, please contact:
The Grand Leela Resort
Near Gagangiri Math, Siddhartha Nagar, Khopoli, Maharashtra 410203
Email: reservations@thegrandleela.com
Phone: +91 90820 69090
By using our website or booking with The Grand Leela Resort, you consent to the terms outlined in this Privacy Policy.
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